Terms of service


Last Updated: June 20, 2026

Welcome to THE XO. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. Acceptance of Terms

By using our website or purchasing products from us, you agree to these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use our website and place orders.

3. Products

Our products are made to order using Print-on-Demand technology. Product images are for illustration purposes only. Slight variations in color, print placement, and size may occur due to different screen settings and the printing process.

4. Pricing

All prices are listed in Indian Rupees (INR) unless stated otherwise.

We reserve the right to change product prices, promotions, and offers at any time without prior notice.

5. Orders

After placing an order, you will receive an order confirmation.

We reserve the right to:

  • Accept or reject any order.

  • Cancel orders due to suspected fraud, payment issues, pricing errors, or product availability.

  • Request additional verification before processing an order.

If an order is cancelled after payment has been received, a full refund will be issued.

6. Payments

We accept secure online payment methods available on our website.

Orders will only be processed after successful payment confirmation unless Cash on Delivery is offered.

7. Shipping

Shipping times are estimates only.

Delivery delays caused by courier services, weather, public holidays, or other unforeseen circumstances are beyond our control.

Please refer to our Shipping Policy for more information.

8. Returns & Refunds

Because our products are custom-made, returns are not accepted for change of mind, incorrect size selection, or customer error.

Refunds or replacements are available only for damaged, defective, or incorrect products as described in our Refund & Return Policy.

9. Intellectual Property

All content on this website, including:

  • Logos

  • Designs

  • Product images

  • Graphics

  • Text

  • Branding

is the property of THE XO unless otherwise stated.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. User Conduct

You agree not to:

  • Use our website for any unlawful purpose.

  • Attempt to interfere with the website's security or functionality.

  • Upload viruses or malicious software.

  • Misuse our services or violate applicable laws.

11. Limitation of Liability

To the maximum extent permitted by applicable law, THE XO shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the relevant order.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

We collect and process personal information only as necessary to fulfill orders, provide customer support, and improve our services.

13. Force Majeure

We are not responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, strikes, government actions, internet outages, or courier disruptions.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in the location where THE XO is registered or operates.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon being posted on this website.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Business Name: THE XO

Email: xothe10@gmail.com 

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)