Shipping policy

Shipping Policy

Last Updated: June 20, 2026

Thank you for shopping with THE XO. We are committed to delivering your orders safely and on time.

Order Processing

  • All our T-shirts are made to order through our Print-on-Demand partners.

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • During high-demand periods, festivals, or sales, processing may take slightly longer.

Shipping Time

Estimated delivery times within India:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–14 business days

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before payment.

  • We may offer free shipping on selected products or promotional campaigns.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email or SMS containing your tracking number and courier details. You can use this information to track your shipment.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

  • Public holidays

  • Natural disasters

  • Weather conditions

  • Courier service disruptions

  • Incorrect or incomplete shipping addresses

We appreciate your patience and understanding in such situations.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before placing your order.

If an incorrect address is provided:

  • We are not responsible for delays or failed deliveries.

  • Additional shipping charges may apply if the order needs to be re-shipped.

Failed Delivery Attempts

If the courier is unable to deliver the package after multiple attempts, it may be returned to our production partner. In such cases, additional shipping charges may apply for re-dispatch.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery (or expected delivery date for lost shipments).

Include:

  • Your Order Number

  • Photos of the damaged product and packaging (if applicable)

We will investigate the issue and provide a replacement or another suitable resolution where applicable.

International Shipping

Currently, we ship only within India.

Contact Us

If you have any questions regarding shipping, please contact us: 

Email: xothe10@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)